Customer Testimonials
Sherry Mak is my go to for servicing for years. Always informative, keeps me in the loop progress and a very comfortable person.
Brad at Service is great. He suggests what’s needed for the service. Thank you Brad!
Service Advisor Sherry Mak, always keeps me inform about the progress of my auto. She is easy to work with, always helpful. I request her every time my car needs service.
Working with Sherry Mak is always a pleasure. She is always very fair and knowledgeable and easy to work with.
All in all they are great to deal with. I did bring my certified car in for its first service and asked some questions that I found while printing out the service history of this car. It was not shown to me when I purchased it. I had a question as to why there was "body work" on the orders and why it was out of commision it looked like for at least a month when they got it. I called once and was told to ask the service manager to investigate this. When I asked him at ...
Hector Lopez-Perez is always helpful.Never try to push sales.Always keeps inform about the progress of the work.
Working with Kami was amazing. She found the car I wanted and was able to transfer it to the dealership for me. Kami made the whole process easy and enjoyable. I love my car and recommend this dealership if you are considering a Lexus.
I had a great time working with Kami at Lexus of Woodland Hills. They had the car I wanted which was great, since I had previously tried to work with two other dealerships and did not think those encounters were that great. I may not have gotten the exact deal I wanted, but it was close. Great customer service by the team at Woodland Hills!
They did a great job analyzing the cars needs and attending to the repairs in a timely manner.
My my service technician takes excellent care of me and my Lexus. I feel so blessed to work with and and Lexus of Woodland Hills.
Best customer service. I have a closer dealer near me but always drive to Woodland Hills. Farah is awesome.
Great customer services and don’t feel pressure on getting extra features that I don’t really need
Easy and quick. No hassles. No back and forth just gets to a proper deal and your out the door. 2 hours
Couldn’t have bee nicer . Fast, curious .and on time. Nice snack in waiting room. I’ll be back
Very professional, convenient and quick service. Specially the service adviser was very helpful and quick with her services.
September 27. We walked in without an intention to buy a car today. We left with the car:) Ryder Graig had greeted us and took care of us all the way. Knowledgeable, professional, fun. He is the reason we stayed, and the car of the desired color was there too. The paper work with the Finance department took too long, however. That took away the joy a little
Sherry Mac is terrific. We have 2 Lexus automobiles - both purchased and serviced by Lexus of Woodland Hills. I would go nowhere else. Wonderful folks!
Sherry Mak was great to work with. I will request her every time my car needs service. Great dealership to work with.
I love Lexus of Woodland Hills, great sales team and great service specially Sherry Mac, she is awesome I love to work with her, I would give a 10 star rating to Sherry Mac if I could, next time you need a service call her you’ll be very happy with her
My first Lexus from this dealership and have had a wonderful experience from getting my car 6 months ago and just having my first service. They are the best!
Sherry Mak is the best. I have a low mileage car and she makes sure the services I need are appropriate. Waited for car and it was ready within the time frame I was given.
Always great customer service! The advisors detail oriented, always satisfied with the service. Special thanks to Louis (Ly) Do! He's always goes extra mile to make sure you getting best service.
Andy Benson is always knowledgeable, professional and personable. We appreciate his service! We would always like him to be our service coordinator.
Excellent customer care service for car maintenance! Ly is always helpful, honest, and on time with estimates, work needed, and work completed. Love him!
I’ve bringing my car here since 2016 and I have always been satisfied. On this last visit, the representative (Andy Benson) scheduled to handle my service kept me waiting for 30 minutes or more, without explanation (which is why I rated his communication as poor) or asking someone else to assist me. Thank goodness for Hector Lopez Pérez, who immediately took care of me when I explained the situation to him. Thanks to him, he maintained my loyalty to Lexus of Woodland Hills. I would highly recommend him to any other clients having their car serviced here. He explained that ...
Usually a good experience depending on the representative you get. Some reps are nicer than others.
Always a pleasure to have my car serviced here. Fast and if anything needs to be done that’s extra, it’s always explained in full to me!
This dealership has an air of pride and distinction. Service Center Staff is genuinely friendly and service-oriented. Greeted by a service attendant testing the tires. He clearly explained the tire diagnostic procedure he performed which showed one tire was worn and unsafe to drive. Previously dealt with Service Advisor Ly Do, but was greeted by Farah Nassiri who is quite exceptional, too. She's knowledgeable, pleasant, and treated us like family, exceeding our expectations. First time using the shuttle service. Drivers José and Brian are so respectful, engaging and mindful of road safety. Olé to José for his humorous personality. ...
Great service, friendly and professional. Staff is very knowledgeable of their products, always recommend what is best for your car.
Everything was taken care of in an efficient and timely manner. Everyone was friendly, helpful, and knowledgeable. I highly recommend this dealership!
Excellent customer service. Very nice people. Excellent review of my cars problems. I highly recommend.
I received excellent, prompt service. Farrah was exceptional to deal with. I will always ask for her.
I recently took my vehicle in to the service department, was greeted promptly by my service advisor Ly Do. I explained one of the issues that concerned me ( rear trunk door did not respond every time to automatically opening and/or closing) to him, and he checked it out for himself. It did not work properly when he did! When the tech tested it out later, the trunk worked as it should. Ly was able to verify that when I brought it in, it did not work for him! This was very helpful in speeding up the process of ordering ...
Pleasant experience. Every person I spoke to was courteous as well as friendly and informative.
Hector is always helpful and professional. I appreciate his honesty and care for my family’s safety.
This dealership is professional, helpful, and reliable. They have been dependable and effective in assisting me
Lexus of Woodland Hills is a professional team of service consultants. I have been a long time customer and enjoy the service provided my service consultant Sherry Mac.
Ly is a fantastic service advisor. Knowledgeable, personable and skilled in his assessment. Wish all service advisors were like him. Truly on top of everything.
Maria always helps me with checking in, she is very friendly and my car was ready when she said it would be, I waited at the dealer and she kept me in the loop as to how the service was going.
great as usually.recommend to all Lexus owners.using this service since 2008 and happy.
Very courteous and professional. Even when the Service Department had some not so great news they handled it extraordinarily. Highly recommended. In fact we drive past another dealership to buy from here and have all our service done here.
This was the smoothest car buying experience I ever had, the sales associate Raffi was the nicest and most knowledgeable person I ever had to deal with, I would definitely recommend Raffi and this dealership to my friends and family
They were on time. Courteous and attentive to my needs. Maria went above and beyond to see I was taken care of. The car was ready in a short period of time.
I received excellent service here. I needed my car towed there for tire repair. They ensured a loaner would be waiting for me because I would be there close to closing time. It was the easiest drop off and pick up for service I’d ever had with any vehicle. Thank you Maria!
I just want to give a shout out to Andy Benson for his great service. He is a great asset to the company making sure his clients are well attended and assured. He makes sure that his client feel comfortable and at home. Thanks Andy for everything.
Excellent support. Willing to work with you enjoable working all members of their management team
Excellent service ! Deliver what they say and are customer friendly . They love their cars and will do what’s best for both the car and the car owner
I love everything about this dealership. It's very classy and clean and everyone that works there is friendly. Trey Byrd was the salesman that helped me. I spoke with him the day before I went and I was so impressed with him that I drove 70 miles from my home to give him my business. He found the car that I wanted and worked out the deal that I wanted. The whole car buying experience was great. The next day I went back to the dealership to pick up my other car and Darius was super in answering questions that ...
Service is good and I appreciate the ease in dropping off my car and then picking up my car. Also appreciate the complimentary wash and clean.
Mr Ly Do was my advisor. I trust his advice and depend on him. Excellent service as always. LEXUS 2007 ES350 runs like a new car.
Professional, friendly, put all offers on the table, work with your car desires willing to put you in your dream car. Exceptional customer service and experience! Thank you!
Maria Hosgor was very helpful, providing excellent customer service for scheduled service of my vehicle
Andy Benson was great at explaining the services my car needed, and followed up on two items I had questions on. I’ve taken my car here for maintenance since I bought my car here in 2016. Lexus Woodland Hills is the best.
The Service Rep. Brad was very Professional! Service was very fast while I waited!! I definitely recommend the Service here!!
We had a wonderful time working with Trey Byrd as our sales consultant! My wife already gave his name to her sister when she heard about the deal!
Sherry Mak is the best advisor. communicates well and shows that she enjoys her job
My salesman was great. Everyone was considered an extremely nice wonderful experience. Would definitely recommend.
Lee in service is great Our salesman, Jay, did a great job of finding me a car.
I had the pleasure of working with Sales Manager Xavier Hill. He was incredibly professional and was able to execute my sales transaction in a quick and timely manner. He was able to get me a better finance rate than my credit union offered as well . If you’re looking to purchase a Lexus with no haggling , you. definitely need to visit Xavier and his team at Lexus of Woodland Hills.
I was reached out by Sina Rad from Sales department when I made an enquiry via Edmunds for their CPO Lexus RX. The process was very straightforward and transparent. The vehicle was well priced for a CPO and negotiated a reasonable out of the door price. Also got a lower APR from Lexus FS than my local CU(which was the lowest at that time). I was out of the dealership within an hour or so, once we made a deal. Overall I liked their process and got a reasonable deal for both the dealer and myself. Thanks to Sina ...
Always available for when I need service. Works with my schedule. Fast and friendly service. Listens to my concerns.
Ly was knowledgeable, explained the problem and the cost concisely, was responsive to questions and was accommodating. I highly recommend him.
Quick, efficient and friendly. Ly Do was very nice and helpful and quickly ordered a part that I needed.
Lee is who I always deal with for my car, as well as my wife’s car. He takes care of us in every aspect of car maintenance. We enjoy seeing him on each visit.
Sherry MAK is WONDERFUL!! She provides EXCELLENT service, is KNOWLEDGEABLE about products and services, is very accommodating and ALWAYS friendly!!!
The Lexus of Woodland Hills Service Department is excellent. Service Assistants Farah and Hector are knowledgable and very accomodating. I highly recommend the Lexus of Woodland Hills Sevice Department.
Great customer service. Process of my purchase went well. I recommend checking in with Nikolay the best!
Sherry Mak does a great job of explaining the work to be done and estimated cost and delivers on time.
Sajad was courteous and helpful. He made my buying experience simple and quick. I came for the used car and he gave me the option and explained the features of the new model. That helped me to see the benefits of getting new car over used one. And sure enough I went home with the new car! Thank you Sajad!
My experience buying a new Lexus was excellent. The salesman Sina Rid was more than helpful he showed me what they had coming in as there was nothing with my color requirements on the lot. I put down a deposit and Sina delivered the car to me when it arrived three weeks later. I love my new car and could not have been happier with the process of making the purchase!
Everyone was friendly, and helpful. Everything was explained to me, very well, and they washed my car , beautifully, as well.
Easy buy. Very accommodating. Friendly staff. No pressure. They had the exact model we were looking to buy.
My Service rep Ly was outstanding! Friendly, efficient, and always takes good care of me and my car whenever I need service. I highly recommend this Lexus service location!
Fast and friendly customer service. Hector my service representative was knowledgeable and answered all of my questions.
Great service. everyone seemed to know what they were doing. I was very pleased with the service
I had a great car buying experience. Ivan was awesome. He held my hand through everything as promised and was a pleasure to work with. I like this dealership way better than Keyes Van Nuys. It’s less hectic.
I switched from Lexus Keyes Van Nuyus to Lexus Woodland Hills. Service Advisor Maria. It was an amazing and great experience with her and the dealership. I am staying. Carolrose
Great Service. Very Well informed of what needs to be done on the vehicle and Sherry Mak, the Service Representative, was great to work with.
Sajad and the Woodland Hills Lexus team were amazing! Left the lot with my dream car!
i was pleased with the agent. got good helpful information and personal service. will be back
My advisor Ly Do was terrific- and always is! Very pleased with the speed and quality of service, my car always looks better than it did when I dropped it. Shuttle service to and from was also perfect.
My service rep was efficient and very helpful with my requests. Farah was organized and informative. My car is working well after I picked it up.
My service advisor, Ly Do, was great.Very helpful. He provided great service - detailed explanations of repairs to be done. Excellent service!
I have been a customer of Lexus of Woodland Hills for a long time and the reason for return visits is because of their professional service personnel who provide accurate and timely information. My service advisor Sherry Mak is very competent and consistent. Based on the above I have confidence in Lexus of Woodland Hills and Sherry Mak`s performance.
My rep, Sajad, was incredibly helpful and patient with all my questions and requests. I am very pleased with my new vehicle and would recommend this dealership to anyone.
My service advisor, Andy was very helpful. He made sure my car is taken cared of and that I get as much discounts available. He patiently explained everything to me about repairs that need to be done and those that can wait.overall Im happy with the service .
Very pleasant and informative service reps and resolved the issue reported and I am satisfied with services
I have been coming to Lexus of Woodland Hills for 23 years for service. Sherry ensures me that my car will be returned to me fixed and safe to drive. She is kind and thoughtful and I don't know what I would do without her! The person working on my repair did a fabulous job and I wish to Thank him as well.
Service to replace radio antenna was thorough and cost was fair. My rep, Farah Nassir,i was very attentive to my every concern and questions, and I could not speak more highly of her. When I picked up the car it looked as if they had performed a detail service (wash, clean, polish) without my asking. WOW.
I received excellent service. Andy my service advisor was very honest and professional. I would recommend this dealership.
Always professional and willing to help. The staff has made owning a Lexus and servicing it as easy as possible.
Great service from Sherry Mak and the team at the dealership. Timely and accurate cost estimate.
The service associate Shery is very helpful and efficient ! Great experience! My battery just got dead on Decembre /31 in the morning! I got my car back in early afternoon! Great team!
They took care of me quickly and did a beautiful job Fixing the car and washing it and handing it over to me and beautiful condition
Great service and customer friendly - detailed explanation of repairs to be done after looking at the problem. Giving alternate suggestions.
Very careful work to diagnose an electronic issue and provide a solution. I'm impressed with the personal service. These people care.
Excellent service every time I visit the dealership.Since I don't live close by I tried another Lexus dealership -didn't work.You guys are the best.Hector provided great customer service.See you guys in 6mo.